Venkat Addagatla. Venkat Addagatla.

Venkat Addagatla, laundry manager, Grand Hyatt Dubai

About Venkat
Prior to working in five star hotel Laundries, Venkat obtained an academic back ground in the textile industry. He worked for the Taj Group of hotels from 1990 and joined Grand Hyatt Dubai in 2005 as a Laundry Manager. His inquisitiveness to learn made him acquire an in depth knowledge of all aspects of the laundry operations.

Above and beyond the call of duty…
Venkat has driven the revenues in the guest laundry section to be exceeded by 14% in 2011 and at the same time reduced his expenses by 35%. The reduction was achieved through savings in water and electricity consumptions as well as the careful spending on paper and guest supplies. In 2012 he already exceeds the revenue by 7%. He is an active member in the Green Team (Grand Hyatt Dubai Green Team was recognized by the DTCM for its efforts earlier this year) and has contributed in the major saving of water and electricity. To optimise the business level, Venkat put together the logistics and assistance needed for our sister hotel to use our laundry facilities during the summer month in 2011. This has also allowed our sister property to save on energy consumption during this time. Venkat synchronises daily the processing and delivery of linens for 14 F&B outlets, Banquets (up to 2000 Pax) 672 guest rooms and 184 Apartments, 1000 Employee uniforms and guest laundry of about 120 rooms on average a day. He does this in such a manner which is perfectly planned as there is no one who will have to wait for delivery. During his years here at the Grand Hyatt Dubai, Venkat has trained and developed many of his young staff to higher positions. He can be proud of the achievement that he has produced 5 Laundry Managers who now work in our sister properties. Due to his expertise and in depth knowledge, Venkat has assisted the Grand Hyatt in Berlin to open their in–house laundry and to streamline their operation, implement our standards and train their staff. Venkat has scored 100% in the employee engagement survey in 2011. This is the highest accolade one can hope for to show that he runs an efficient department.

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Testimonials for Venkat
“Venkat’s contribution to the hotel is remarkable, financial as well as operational. He is the only laundry manager I know who is also in charge of the entire uniforms for all hotel and contract employees. This is a huge additional responsibility compared to what other laundry manager have to manage.” Tatjana Ahmed, housekeeping manager, Grand Hyatt Dubai.

“Most of our tenants sent their laundry and dry cleaning to the hotel. Ever since I manage the Apartments, I have had not a single complaint about something not laundered properly or not returned on time. On the contrary, our tenants entrust him with their rather expensive clothing which he manages to handle perfectly.” Sigrid Zenglein, Grand Hyatt apartment manager.

“Venkat managed to create a very positive work environment; his staffs are highly motivated. Whenever I pass by the laundry, I’m impressed by the cleanliness of the areas and the happy people who work there. He also knows how to manage the business and is able to increase his revenues.” Maria Anell, front office manager, Grand Hyatt Dubai.