Alena Miatlushka, Crowne Plaza Hotel Bahrain Alena Miatlushka, Crowne Plaza Hotel Bahrain

Alena Miatlushka, Crowne Plaza Hotel Bahrain

About Alena
Being a professional athlete, team member of a National team and consecutive Champion of Belarus in Sports Aerobics for 8 years, representing her country in the biggest sports events like World & Europe Championships and other National & International tournaments, Alena has made a big shift in her life when joined Hospitality industry in 2002 as a Fitness/Aerobics Instructress at Kuwait Regency Palace Hotel. Being very ambitious and results driven person she proceeded with her career and joined IHG – Holiday Inn Downtown Kuwait as a part of the opening team in a role of a Health Club Coordinator in January 2006. IHG - Holiday Inn Downtown Kuwait – Opening Team Health Club Coordinator 19th Jan 2006 – March 2007 IHG supports development of its talents and provides them with different opportunities. Alena has been given a chance to try herself in HR department as a Training Coordinator which was not an easy move, however she found challenge as a great motivation and after showing the results and proving herself she was promoted to Assistant Training Manager in October 2007. IHG - Holiday Inn Downtown Kuwait Promoted to Assistant Training Manager, 1st Oct 2007 - July 2008 IHG - Holiday Inn Accra Airport, Ghana – Task Force Assistant Training Manager March – April 2008 She continued exploring her new role and after identifying the gaps in personal development Alena decided to continue her distance study in Cornell University and obtain Diploma in “Business Skills for HR Professionals & Executive Leadership” which she successfully completed in 2008. Additional responsibilities to handle entire HR department were given to her and she accepted them with big enthusiasm. IHG - Holiday Inn Downtown Kuwait Promoted to Training & Personnel Manager, 1 July 2008 – 31st July Based on all positive changes related to People made in the Hotel, achievement of results in different areas that greatly contributed into success of the Hotel Alena was nominated as HR Person of the year 2010 and was highly commended by “Hotelier Middle East” judging panel. Now she is the HR Manager of Crowne Plaza Bahrain with the same spirit and drive; and colleagues would like to nominate her once again for HR Person of the Year 2012 with the hope for victory this time. IHG - Crowne Plaza Bahrain Promoted to HR Manager 1st August 2010 - Present

Above and beyond…
CSR: Alena proudly represents Hospitality by initiating/supporting & participating in corporate social responsibilities which support local community: a. She introduced 10 min monthly environmental trainings which developed by HR Department and widens understanding and involvement of colleagues in Global Environmental issues like: energy/water saving, recycling, hygiene etc. Quiz in the end of the learning event makes it fun activity and tests the knowledge and understanding of learnt subject. b. Organized 3 Blood Donation campaigns in 2011 and 2 in 2012 having 201 Units/90.45L donated. c. Organized participation of Crowne Plaza Hotel in Bahrain Charitable Marathon and achieved 20th place among 143 Co’s (vs 47th place among 163 Co’s) & 4th place in Hotel category. d. Co-organized first charitable Waiter’s Race among 5* Hotels. BD 2,000/- went to Charity. e. Twice organized Orphan Outreach Activity for 25/30 children in coordination with Bahrain Royal Charity Organization in 2011 and 2012. f. Participated in the Earth’s hour event g. Twice participated in charitable walkathon “Walk for hope” supporting Bahrain cancer society with family members under logo of Crowne Plaza Brand h. Co-organized training program and welcomed 2 students with special needs from the Ministry of Social Development for a month of training placement. i. Organized Hotel colleagues to participate in IHG charitable initiative "Race around the World" where hotel pledged and achieved 2,310km of walking/running/cycling § She is a good team player and always provides helping hand to her colleagues in different departments and committees in the hotel: a. During biggest functions in the hotel she is seen cooking in the kitchen, serving food to the guests or colleagues or organizing a cleaning campaign of colleagues housing and participating in cleaning public areas along with team members. b. During sports tournaments, movie nights in housing, colleagues annual party, corporate celebrations and activities etc. taking part in organization or supporting events § Based on Alena's previous sports/recreation experience she was asked to supervise operations of Hotel Health Club during absence of HC Manager for the last 18 months and she managed to introduce some positive changes like: a. clear structure and process of membership enrollment and incentive scheme for the colleagues; b. improved guests satisfaction score by 8.5 points vs LY related to the fitness and swimming pool facilities; c. hired professional team members and d. influenced decision on Squash courts and Swimming pool renovation. Alena initiated small give away for all members highlighting occasions of Eid Al Fitr, Eid Al Adha, Diwali and Christmas that created positive impression on our guests and created spirit of unity in celebration differences between Crowne Plaza & HC guests. She organized Health Club members get together attended by 63 members and 17 guests with fun activities, Zumba class, healthy life cooking, stretching class, raffle draw and give away for all attendees. Event had a great success and spread word of mouth in the community which attracted more members. Together with the team was able to improve results in Fire Life Safety /Risk management internal audit and documentation handled in the HC; complete snag-list and follow up with Engineering Department on maintenance issues etc. From October 2011 Alena was nominated as HR Key Leader for Northern Gulf Hotels (Bahrain & Kuwait – 5 properties) and actively caring this role by counseling, mentoring and coaching her HR, Resourcing & Learning Development colleagues. She managed to bridge the gap in development of her young or new to the Co colleagues and 5 L&D colleagues from Northern Gulf were certified in 6 main corporate programmes already.

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Testimonials
Alena has led her HR Business Partner role with great committment to enliven the IHG promise of Room to Grow for her Northern Gulf Colleagues. She's actively organised wirkshops for certification of her training managers to bring them abreast with the other areas in MEA. Alena has been strategic in organising a workshop for her Talent Resourcing Managers to beat the War for Talent. A lady with steely determination to deliver the core promises of IHG through her people. Its a true pleasure to work with her. Deepanjali Subba IHG – Learning & Development Manager – India Middle East & Africa
Alena is a dear Colleague who has deep passion towards work. She collaboratively drives HR, and Learning & Development activities for the IHG Northern Gulf Hotels. Her dynamism, great passion for success, being goal oriented always aiming to win and her high level of energy are her true strengths – making her stand out in her role. Cora Aguillon Learning & Development Manager InterContinental Regency Bahrain

I would like to take the opportunity to talk about Alena Miatlushka, when i first joined Holiday Inn Kuwait in 2010 as a Human Resources Manager it was my first role in such position, I had challenges in finding my way in the beginning as i had to many questions i needed answers for, so i called my sister property and that was my first interaction with Alena who was very happy to answer all my questions, support me in so many aspects, guide me and showed me the way which made my path an easier way to walk threw, Alena also introduced me on the Human Resources committee were she was a very active member in this group and manage to build many colleagues activities which managed to give back a great impact on the morale of our people, a year later Alena moved to Bahrain in her new Human Resources Role which included being in charge of learning and development for Bahrain and Kuwait which was great progress for better result. Alena is an active, knowledgeable, fun and energetic character were she managed to provide us with the full support and empowerment to move our properties forward and on the right destination, she managed to certify most of our Learning and Development colleagues with corporate programs which provided our properties and leaders a great tool to use, implement and come up with effective solutions that also impacted on the hotel revenue, if I will speak about Alena it will be nothing compare to reality, she is a great supportive leader who will always push you forward and bring you back to the right track, I am very much honored to be part of her team as I will always provide her with all the support she needs, My wishes to Alena at the moment are to be selected for the Human Resources of the year as she deserved this title. Abdelrahman Habbouchi HR & Training Manager Holiday Inn Kuwait

Ms. Alena is giving me a room to grow by providing with development activities and transfer opportunity from Housekeeping Department to the Health Club. She always gives support and assistance to me and my Health Club colleagues. Andrea Bombua Health Club Attendant Crowne Plaza Bahrain

Ms. Alena joined Crowne Plaza in 2010. The quality of learning events & performance of colleagues has improved very vastly due to her support. She has empowered her people and as a result the productivity of HR department has increased. She is 100% duty conscious person whenever she dines in the restaurants she still observe what’s happening around and never failed to recognize the colleagues. She motivates & encourages people by recognizing their performance. In 2011-2012 she has issued the biggest number of recognition cards to the colleagues. Subash Sadasivan F&B Multi-Units Manager Crowne Plaza Bahrain

"From when I first joined Holiday Inn Kuwait, Alena has been nothing short of supportive. From updating me on all HR related matters to always making herself available to help me, Alena has gone above and beyond with her warm and caring attitude. It's always a great pleasure for me when I attend one of her trainings because of the way she engages the room. All the trainings that I've attended that were facilitated by her were beneficial, memorable and always fun. When I traveled to Bahrain for training, I saw firsthand the team spirit of the HR department and her colleagues' enthusiasm to be working with her. In addition, due to the political unrest of the country, Alena went out of her way to help me acquire a visa when I wanted to visit Bahrain for personal reasons. With that said, I always look forward to the next time that I travel to Bahrain or when she is in Kuwait." Tanya El Danab Talent Resource Executive Holiday Inn Kuwait

Alena Miatlushka is really very passionate about People, she is warm, caring, and loving person, yet strict when needed. I have attended about 9 training workshops with Alena, and every time the amount of knowledge, care and motivation I carry out with me is strong and fruitful. I truly believe that Alena’s training and development plan for our region is remarkable, particularly that we have covered a wealth of educational workshops in a short eight month period which is phenomenal. In my opinion Alena definitely is Human Resources person of the year. Fayez Abirafeh Assistant Learning & Development Manager Holiday Inn Kuwait
 

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