Brian Bimbo, Mina A'Salam, Madinat Jumeirah
About Brian
Brian is an integral part of the Mina A’ Salam Concierge Team. He joined Madinat Jumeirah as a Butler in September 2004 before moving to the Guest Services team as a Guest Service Executive in June 2007. Soon after, he was then promoted to Team Leader in April 2008 and on January 2011 to Assistant Concierge Manager. He was instrumental in training the colleagues that won the 4 awards in last year’s Department of Tourism and Commerce Marketing (DTCM) Concierge Competition which included the Best Concierge Team of the Year, Concierge of the Year, Best Customer Service and Best Manager of the Year. With his contribution and guidance the CSI scores of the Concierge Team have significantly improved over the past two years. The Concierge Desk Team finished at Annual average of 9.02 in 2011 over 8.95 in 2010 and 8.86 in 2009. He is a great team player and constantly works and mentor with his colleagues to improve their performance.
Above and beyond…
Brian has been an exemplary professional, exceptionally dependable manager of his team, has shown great flexibility and adaptability in the workplace. He understands the goals and purposes of the organization. Brian Bimbo as a Concierge Assistant Manager has proven himself in all aspects and is a great asset to Rooms Division operation. He runs 31 staff in Concierge Department alongside with the Concierge Manager with a very high standard of service that would exceed expectations to internal and external guests.
• Planning And Execution :- When the hotel was hosting the 2011 DIFF. Brian was responsible for arranging the parking for more than 3000 people on the opening night using 3 different locations, transportation for everyone and the personalised room drops for the guest staying at the hotel. He spent endless hours to ensure that all aspects were executed to perfection and the guest enjoyed a memorable stay at the hotel. In the end the event was just perfect.
• Team site Creation:- Over the past few months Brian has put in a lot of effort in designing the Concierge Team site. He has collected all the data that is required on daily basis at the concierge and posted it on the website. This enables the team members to access the data in click which saves the team a lot of effort and hassle. Also this improves the image of the Concierge as a place where we have all information and we exceed guest expectation why providing not only what they asked for but even more.
• Colleague Development:- Brian spends a great deal of time in the development of his colleagues. He helps them in identifying their areas of strength and weakness. He works on their individual performance giving them feedback on a regular basis. Under his guidance a fellow team member has grown from a bellman to a concierge desk G.S.E.
• DTCM Concierge Awards 2010:- Brian won the Concierge of the Year in 2010 he used this experience to train a fellow colleague that won the Concierge of the Year in 2011 and has recently grown into a position of a Team Leader. This development of colleagues has resulted in multitasking within the department where we have colleague ready to slip into the shoes of others immediately.
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Testimonials
Brian has been a key member of the Concierge team. He has a positive attitude and carries positive energy. He believed in the power of a team. He posseses a sort of a quite confidence and an inner belief that drives him to invest in self development and to continually improve his contribution to the Rooms Division team. Brian is very dedicated and humble and I am proud to say that it is and has always been a pleasure working with him.
Roger Hanna, Director of Rooms Mina A' Salam
On the behalf of Genesys Communications we want to thank Brian for all the help and support he extended in ensuring that all guests of Genesys President's Club Programme had a wonderful experience in Mina A'Salam. We very much appreciate his efforst, assistance and wonderful customer service that made out event a success and our clients happy! Genesys and BCM M&I Team (Steven, Katia, Jamia, Anne BK) 3 - Thanks to Brian and his attentive service we had an amazing stay at Mina A'Salam last year. We want to thank him for looking after us and hope to see him this year again.
Ben Bryant and Maggie Anderson (#150231)
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