Olga Velceva, Burj Al Arab
Before joining Burj Al Arab in February 2011, Olga worked at ‘Genius Hotel Downtown’ in Milan, Italy as a receptionist, at ‘Star hotel Rosa Grand’ Milan, Italy in Meeting & Event Sales department, in ‘ADI Doria Grand Hotel’ Milan, Italy as a receptionist, at the Milan Tourism Exhibitions as receptionist and as a translator at Velcev in her native Moldova. Olga started her career at Burj Al Arab as a Guest Service Executive in our Reception and due to her hard work, exceptional results and dedication was promoted to team leader in our Lobby.
Above and beyond…
Olga went above and beyond any Burj Al Arab, Jumeirah Hotels & Dubai’s achievements and any ones expectations when she in the beginning of 2012 won the ‘AICR Receptionist of the year’ Dubai competition and further went to Prague to represent Burj Al Arab & Dubai in the AICR ‘International Receptionist of the year’ competition and won by impressing judges and fellow competitors alike, making her the AICR ‘World Champion Receptionist 2012’
Testimonials:
Olga is a role model when it comes to our Guiding principles. Olga give a great respect to every colleague and guest, she goes the extra mile to make guests happy and never says no as a first response to any guest request. Olga is very flexible and always give support to her colleagues. Olga was recommended to go on a task force to Mallorca to support the opening team of our Jumeirah Hotel over there and she made exceptional efforts to ensure smooth operation in the Front Office which made our company award her with a certificate in excellence for hard. Olga is a great ambassador of Burj Al Arab. Ahmed Ereiba – Director of Rooms
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From the moment she walked graciously in the Hotel’s Lobby, everyone knew that she will be a “star”. Not only because of her enormous beauty, which is difficult not to be noticed, but for the elegance and personality which is impossible to dislike. Quite and gentle, yet confident and strong, Olga from the first day started getting attention and positive guests comments. Focused on their needs, anticipating their wishes, unselfishly devoted to provide the Ultimate Hospitality Service, she was always praised for her attention to the details and undoubtedly personalized and warm delivery of the same. No wonder, after receiving a dozen of Guest Comment Cards for only few months after she had joined Burj Al Arab family, she was nominated for Rising Star Award for the month of August, 2011. At the same time, proving her qualities of the skilled and reliable team member, never tired of learning and hotel operation challenges, she pace the path for the new and creative trainings on hospitality service excellence. Unselfishly involving herself in the growth and development of the new colleagues, she was especially remarked for her organization and delivery of the OPERA trainings as well as Induction Programs, from no one but the specialist in that field.
Assist. L&D Manager, Olga Sadikova.
Parallel with the trainings, already promoted as a Team Leader and being a great role model for some time, Olga proved her deep understanding and sensitivity towards other human needs and qualities and was nominated for the Operational Dream Team Leader Award for the month of June 2012. Described as being “very approachable”, “sincere” and “friendly”, she was pointed out from all the team members as extremely inspirational and impressive persona. Capable of displaying an honest appreciation for colleagues achievements, looking at innovative ways to improve operations and customer service, admired from the guests and managers at the same time, Olga is the best example of how one Hotelier should act and behave. The best prove for everything said is the biggest and most famous Hoteliers reward, International Receptionist of the Year 2011. Hardly that someone can deny such a great success and achievement which made all of us proud.
Daniela Bogdanovska – Guest Service Manager
As concierge manager of Burj Al Arab, I have had the pleasure of working with Olga in a professional capacity both within the hotel as well as external formal functions representing our hotel. As a colleague Olga is a true elegant ambassador and diplomat when dealing with our guest and visitors. Having the gift of multi languages, she is very confident in dealing with all guests, in English, Spanish, Russian or Italian. Olga can be relied on for dealing with all kinds of guest transactions, be that the arrival of a royal family or a complaining guest. Olga also recently attended the DTCM Le Clef d’Or UAE Second Anniversary Gala Dinner, she delivered a speech in regards to her recent award and was applauded by the concierge fraternity. Olga truly deserves the reward and recognition as an outstanding valuable colleague.
Oscar Van Der Veen Concierge Manager
Olga has been working here for 1 year with us . Olga is highly respected by colleagues for her willingness to help anyone, anytime she can. She is very organized, very approachable. I found her to be consistently pleasant, tracking all assignment with dedication and smile. In addition to preparing and conducting the training to new comers and existing colleagues, she is also inspiring and motivating the team members which was very appreciated by the colleagues and managers, built a strong relationship within the team. She was recently promoted as a team leader which she deserved well considering her dedication and professional sprits towards to her role.
Eri Tashiro Guest Service Manager
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