The Product House assigns an account manager to each brand, who monitors training and stock levels of its products.
Q:How much training do you offer the spas you work with?
Peter Dowling: If it’s for our professional spa range Puri, which is used to develop a signature menu, then no training is offered as our clients develop the concept and carry out the training internally.
If a client is using our Panpuri brand and introducing our facial treatment protocol, then we would provide training as the treatment is highly specific. And if a spa were offering Panpuri as a retail brand, we would also provide training.
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Louise Molloy: We offer bespoke training services in the following categories, to develop the knowledge of all team members: support training for new and already established spas; onsite and offsite training support; management training; customised training; and facial and body treatments.
Susan Gorman: We provide clients with one to four weeks of training for the preopening stage, depending on product line, services offered and account size. We also offer refresher training, bi-monthly or monthly depending on the account’s size and requirements.
Tristan Lagarde: We offer a complete detailed training on Phytomer conducted by our highly qualified product educators to our new clients upon signing a contract with them. Refresher training is offered at least twice a year afterwards.
Clare Maskall: For the opening it depends on the amount of treatments included in the menu, however, we would average one to two weeks for the initial opening. Each account is then assigned an account manager who then plans ongoing follow up and refresher training, monitors stock levels and schedules regular retail and product knowledge training sessions.
Rosalin Lau:. Our therapists receive training from both the product houses and our Ritz-Carlton in-house training sessions.
Hannah Dowd: Our team goes through a full training induction once they join. From our product houses, brand trainers are sent on a regular basis for introductory and refreshment training. Most companies offer two to four trainings a year; we also have a spa supervisor responsible for monitoring the training of our therapists.
Q: how have you updated your product lines or treatment menus?
Rosalin Lau: We will be the first spa in the Middle East to launch Aroma Radiance Lift Systems by Aromatherapy Associates. This is a series of results-driven, advanced facials, targeted to specific skin conditions.
Often referred to as a ‘non-surgical facelift’, we are incredibly excited that guests of The Ritz-Carlton, DIFC Spa will be the first to experience these treatments.
Susan Gorman: We recently launched LittleBU, a non-toxic water formula nail polish; Suki, a range of clinically proven skincare solutions; and the Freeze Frame range of surgical alternatives for anti-aging.
Tristan Lagarde: This year will be a considerably important year for the brand, with the launch of Crème Pionnière and Youth Revealing Pioneer Treatment.
Louise Molloy: Our Nine Degrees Signature Skincare range was the initial stage of our brand, where we have targeted three main skin types/concerns. We have now extended this out to a body care range that includes a body exfoliator, body lotion and slimming gel.
Clare Maskall: We have recently signed two exclusive new brands that we are very excited about and complement our current bouquet — Voya, an organic seaweed range from Ireland, and Rodial Spa.
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