Q: What security aspects should be outsourced?
Alan Macmillan: Obvious reasons that instantly spring to mind from a cost and practical aspect are events, conferences or any hotel activities where there is going to be a significant increase in footfall. Hotels can also leverage the use of a security service provider and thus drive efficiencies within their own hotel security operations.
Jennifer Ferris: The installation of hotel safes – outsourcing this to the provider company (or their local representative) ensures that equipment is installed in the most secure way according to manufacturers’ guidelines by experienced technical staff.
This service also frequently includes a final QC check, and programming of safes ready for guest use. Security patrols for large parties and gatherings should also be outsourced. Moussa El Hayek: We outsource services from the local police, Dubai Civil Defense, Dubai Municipality and the ambulance service.
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We refer to the said institutions in case of crimes, fighting, fire evacuations and deaths. Christophe Landais: You can outsource all security aspects, and this gives you an independent source of feedback specifically with associates.
As they are not working for the same company they can be stricter in their scrutiny. Also they have a different perspective towards external guests than they would have if they worked directly for the hotel.
Enver Khaibullaiev: Each emirate in UAE has its own rules whether hotels must outsource security personnel or organise training for their staff and get security licences for them (through Department of Protective System in Dubai). If you have experienced security personnel in your department, I believe you do not need to sign a contract with an outsourcing security company.
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