Is the customer always right or can you sometimes say no?
Well here I have to be very careful with what to say. The key is achieving satisfaction on both sides, satisfaction for the guest and for the restaurant. I would put it this way — the guest should always leave your restaurant or hotel happy no matter what.
What tactics do you employ in a competitive market to ensure the success of the restaurants you manage?
This is a vast area where I can name many strategic things or points, however if you don’t have a warm, friendly and knowledgeable service providing exceptional food in great surroundings and ambiance you can easily struggle to deliver your own and the company’s goals.
What will be the next step in your career ladder and why does that role appeal?
I would love to be area manager where I can expand my professional network and manage even more people than I do now. It is a great passion to pass on the knowledge and experience that I have – I would love to share all of this with others.
| Advertisement |
Do you have to be most loyal to the chefs, the service staff, the guests, the general manager of the hotel or the owner?
I can’t put one in front of the other to be honest with you. They are all linked so close together so they create an imaginary ring which, as a manager, I need to keep in perfect shape.
Five ways to achieve repeat customers in a restaurant
- Think as a guest. You have to anticipate what your guests will want and make sure you can cater to their requirements.
- Rewarding guests is a great way of creating loyalty and enticing a customer back again and again.
- Recognising your most frequent customers is a fantastic way of making people feel wanted and a part of the establishment.
- Addressing guests by their name creates a bond between them and the restaurant and increases the chances of them returning.
- Realising the difference between a customer and a guest is vital and will change the attitudes of all involved.
Search our database of more than 2,700 industry companies
