Digivalet's range of in-room technology can be used to control the room's lighting and air-conditioning, entertainment and in-room dining. Digivalet's range of in-room technology can be used to control the room's lighting and air-conditioning, entertainment and in-room dining.

Q: How can hotels guarantee their guests’ personal details are protected while they are using in-room technology?
Dumas: While data collection can be key to a hotel being able to understand and anticipate the needs of its guests, the protection of their personal data must be guaranteed by the service provider. However, it is the hotel’s duty to insist on having a clear understanding of where that data is stored, who the information is or is not shared with and how it is being specifically used.

Chevalley: As a software provider we are very concerned about protecting hotel guests’ personal details, which is why this security is an integral part of everything we do. For example, we use bank-level industry standard encryption for all data, and we clear all user-data on check-in, on check-out, and the guest can press the trash-can icon any time during their stay to clear their personal data. Even if there would be some sort of outage, or technical problem, we automatically clear all data after a certain time period.

Salgia: Each hotel guest's personal details are protected by making sure that the each access device is specific to the stay of each guest in a specific room. Making sure that all guest browsing history and preferences, which can be useful for return guests, gets stored appropriately and that all other personal details are wiped clean before the next guest checks in is important. We have found that the iOS platform is an extremely secure and stable system to use in such respects.

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Fernandes: The question of security and personal data is not as relevant for content suppliers who focus primarily on power, data and multimedia connectivity. In these cases the majority of user’s will already be using standard security procedures which will protect them. For instance, a mediahub enables guests to view the content of their personal devices on the big TV screen, so that their existing devices’ protocols would exist.

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