Solarco Equipments LLC. Solarco Equipments LLC.

Solarco Equipments LLC

Owner and managing director Philippe Bacha has a lot to celebrate with new showrooms and new clients

When was your company established?
Solarco Equipments LLC was established in 2007 in Dubai.

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How many people are employed by your company?
Solarco Equipments presently employs 25 full time employees and is expected to reach 35 employees by the end of 2013 to satisfy the requirements of new projects region-wide and in Africa.

WHAT achievements ARE YOU MOST PROUD OF?
Solarco Equipments LLC prides itself on having the largest number of three-star Michelin chef restaurants in its portfolio. These include Alain Ducasse, Guy Savoy and Pierre Gagnaire’s establishments. We are also proud to count most of the major hotel operators in our list of references.

What is your company vision?
Solarco Equipments has always strived to prioritise customer support in all its projects, whereby this resulted in a majority of recurring clients, be it contractors, hotel operators or actual financial investors.

In line with this vision, Solarco Equipments is the only company in the region to have a dedicated technical support website which also acts as a database for useful articles and recommended best practices to our clients.

Our support website allows our clients to keep track of each and every technical support request they initiate all through to the resolution and closing of the technical ticket. It will also allow them to have a historical view of the problematic equipment especially if they implement our internal serialised numbering approach.

What are your core products/services for the hospitality industry?
We specialise in all the professional kitchen and laundry equipment requirements for any food producing or laundry activity such as sales and installation. Additional services include, but are not limited to, technical and conceptual designs of kitchens and laundries as well as annual maintenance contracts and other support services.

What new products have you launched recently?
We have introduced a large number of new European brands that were unknown in this market and helped them develop their export activities to our clients. Those brands have obviously had a proven track record on the European market and therefore satisfy all the quality requirements in such a competitive and demanding market as the GCC. They were also chosen for having a most competitive price/quality ratio greatly benefiting the end users by reducing their capital expenditure in the past few years during the economic crisis.

What other news is there from your company this year?
Solarco Equipments LLC has signed an agency agreement in Qatar and is expecting to expand its activity in this market by opening a branch in Q4, 2013. A new showroom is also expected to open in Deira, Dubai to give quicker and easier access to our clients, especially for unit sales where clients might want to see the products on offer.

What is your best seller?
Our introduction of such brands as Cunill (for silent coffee grinders and citrus juicers), Gam Professional (for table top preparation equipment), Everest (for meat mincers) and Celme (for meat and cheese slicers) and especially Casadio by La Cimbali (for espresso machines) have proven to be a success beyond our expectations and have already taken a substantial share of the market in those product categories.

What do you offer hotels above and beyond expectation?
Our expertise and professionalism are our number one asset and we leverage them through offering design services to complement our other sales activities. Obviously our dedication to custom support and impeccable after sales services greatly contribute to position us as the partner of choice for our hotel clients

Tel : +971 4 885 3335
Email : pbacha@solarcoequipments.com
Web : www.solarcoequipments.com

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