Shetty Kottakki Harshavardhana, Bell Captain, Hilton Al Ain
ABOUT SHETTY
Shetty (known as Harsha) started his career in the hospitality industry in 1998 as a room attendant in India and joined Hilton Al Ain in 2000. In 2008 he was promoted as bell captain and he has been nominated more than once as “Team Member” of the month and he was chosen as ‘Team Member of the year’ in 2010.
WHY WAS HE NOMINATED?
Hilton Al Ain does not offer valet parking, but Harsha enrolled himself in a driving institute so he could get his licence and assist guests as a valet. For Harsha there are no limits when helping people; he’s running sight seeing tours for leisure guests and conducting city knowledge training to the Front Office team to enhance team member awareness about city events.
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WHAT DID HIS TEAM SAY?
“Harsha’s is a person who likes to learn new things; he likes to be aware of what is happening around him in order to know how he can contribute with his team. More than once he has done much more than what is expected from him, his support to the guests and the relationship he builds specially with our long term guests is very special, they feel comfortable talking to him and they trust him, what is even more important.” Mohamed Khedr, Assistant Front Office Manager
WHAT DID HIS GUESTS SAY?
“I would like to highlight Harsha, for his continuous excellent service, even when he has to stand outside in a 45C heat to welcome guests. He is a real asset to this hotel. We had issues with our car but the concierge of duty (Harsha) was there to help us.” TripAdvisor
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Oct 22, 2013 , United Arab Emirates
It?s with great pleasure and joy to hear the news from one of my favorites that I ever met in my work life. It says he has been short listed to be one of nominees of Best concierge of the gulf region. A name of a humble and very talented person called Mekonnen Getachew(Mike). I don?t know where I...
Oct 21, 2013 , United Arab Emirates
Mike is really a great person with alot of skills.since i start working with him i loved concierge .He is very optimistic person and he always gives the people around him the energy to work and to be Hospitable.He has a wide knowledge and still he is searching and studying about concierge because...