Mekonnen (Mike) Getachew, assistant chief concierge, Radisson Royal Hotel Dubai


ABOUT MIKE
Mike joined Radisson Royal Hotel Dubai in 2010 as bell captain and completed cross training as a concierge agent. He also engaged with the Dubai concierge community and completed further training in order to be promoted to assistant chief concierge in October 2012.


WHY WAS HE NOMINTAED?
Mike has a great reputation within the team for his respectful approach, his honesty and integrity. He is a Tripadvisor and Medallia (guest feedback questionnaire) star with many positive mentions about him and was awarded the “Best Head Concierge of 2012” in the Concierge Competition organized by Department of Tourism and Commerce Marketing in December 2012.

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WHAT DID HIS TEAM SAY?
“Mike is a great colleague who is friendly and active, who shows attention to details and carries the Yes I Can! spirit. The way he welcomes the guest, listens to their questions and recommends is exceptional. He is also a great support for our department. Every time we have last minute requests from transportation arrangements to delivery requests, from special bookings to interview requests, he is the one who handles those with pleasure” Mohamad Negro, Marketing & PR Executive, Radisson Royal Hotel Dubai


WHAT DID HIS GUESTS SAY?
“During my stay, concierge and reception was absolutely brilliant. I would like to thank Mike from the concierge as he has been the best out of them. Mike has helped me to find my way around Dubai as I was new in the city. He has been a great help when I lost my mobile phone, which had a lot of work related data. I would like to thank him for his professionalism during my stay and making feel like he knew me on personal level.” Guest name confidential