IMRAN CHANGEZI, HOTEL MANAGER, JUMEIRAH EMIRATES TOWERS
ABOUT IMRAN
Imran joined the hospitality industry at the age of 17, starting in the rooms division and working his way up at hotels in Saudi Arabia and Dubai. He joined Jumeirah Hotels & Resorts in 2000 and grew from strength to strength working within the company across several hotels including Burj Al Arab, Jumeirah Beach Hotel, Jumeirah Bilgah Beach Hotel, Baku, before eventually joining Jumeirah Emirates Towers in 2012.
WHY WAS HE NOMINATED?
Imran has implemented simple measures on a daily basis to determine the day to day success of tasks. He places equal importance on the three most essential parts of the business – colleagues, guests/customers and profitability. He introduced a performance management system to measure departmental success and individual leadership success for each member of the executive committee at the hotel and is constantly in touch with guests and encourages guest feedback for employee training and development.
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WHAT DID HIS TEAM SAY?
“Imran has been a wonderful addition to the team at JET since he joined in July 2012. When it was announced that Imran would be joining the JET team there was so much positivity from all who had worked with him previously in Dubai. It is clear why everyone was so pleased he was joining the JET team, he is an excellent example of a leader: approachable, inspiring, creative, results driven, intelligent and caring.” Melanie Buttle, director of human resources, Jumeirah Emirates Towers
WHAT DID HIS GUESTS SAY?
“He goes above and beyond the call of duty to execute a flawless luxury hotel stay. He is a true professional. He is very polished, well spoken, and very personable. He and his staff bring a level of comfort and warmth to the hotel, which I don’t normally feel at a 5 star luxury hotel. No challenge is too big for Imran…he is solution oriented and does whatever it takes to make the guest happy and bring success to the hotel.” Lisa Iaquez
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