SUPARNA BASU, LAUNDRY MANAGER, HILTON DOHA
ABOUT SUPARNA
Suparna joined Hilton Doha in 2011 and has excelled in his role as laundry manager. With a 100% staff retention rate and near perfect quality assurance audit scores, the laundry department is one of the most accomplished departments in the hotel.
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WHY WAS HE NOMINATED?
Under Suparna’s effective leadership, the team manages to cater all hotel linen in-house despite the restricted current laundry capacity. He also believes in the development of his team and encourages them to attend relevant training programmes at the hotel. An active member of Blue Energy committee, Suparna’s initiatives have won the hotel numerous accolades including the Most Improved Hotel award and Team Member Best Practice award.
WHAT DID HIS TEAM SAY?
“Suparna goes above and beyond for his team members and makes sure they are always recognised by the hotel and other departments. He is target and goal oriented. Give him a task and he delivers on the spot.”Petra Ksaifi, assistant HRM, Hilton Doha
WHAT DID HIS GUESTS SAY?
“Staying in Hilton Doha has been a great experience all in all. But what amazed us during our stay is the fast, effective and efficient service of the laundry department. There is no stain that is difficult for them to remove.” Mr and Mrs O’Connor
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