MOHAMED RIZWAN, LAUNDRY MANAGER, JUMEIRAH ZABEEL SARAY
ABOUT MOHAMED
Mohamed Rizwan started his career in 1996 as a Receptionist at a hotel in Sri Lanka. In 2008, Rizwan moved to the Jumeirah Group as laundry manager at Madinat Jumeirah and was responsible for managing a team of 76 employees under the guidance of the laundry director, also managed a total linen output of 18 tons per day catering to the three business units within the resort, over 900 rooms and 44 Food & Beverage outlets within the resort. In 2010, Rizwan was promoted to laundry manager for Jumeirah Zabeel Saray.
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WHY WAS HE NOMINATED?
Rizwan creatively implemented several process and procedures within the laundry in different sections to maintain high quality service standards. He implemented the Guest Laundry Checklist, which gives a quality control aspect of the complete laundry process and is used in identifying areas of improvement as well as training and development of the team. The opening of the resort was challenging as the project had several operational challenges coupled with time constraints. He changed the setup of the laundry machines as the pre opening set up did not allow for an organised work flow for the employees to work efficiently. He analysed machine requirements, structural changes and health and safety points in resetting the laundry to working condition.
WHAT DID HIS TEAM SAY?
“Mohamed is a great leader and passionate about his work. He is focused and has a great vision for himself and the team. He is dedicated twards the customers ensuring that the department delivers the best laundry expeience to the guests. He sets great performance levels for his team members through constant coaching and manages by walking around. As one of my reports, I have seen him developing ownership in all his colleagues by empowering them, removing obstacles and establishing a culture of trust. Due to his leadership, Rizwan has excelled in all key performance indicators and contributed towards the success of Jumeirah Zabeel Saray and Jumeirah Group.” Rahul Sharma, executive assistant manager - rooms
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