ARSHAD MEHMOOD, DIRECTOR OF LAUNDRY, FUJAIRAH ROTANA RESORT & SPA
ABOUT ARSHAD
Arshad joined the hospitality industry in 1994, having gained degree in Bachelor’s degree in social studies. He currently manages the laundry operations for all guest rooms and chalets, F&B outlets, banquets, spa, beach and pool facilities as well as hundreds of staff uniforms on a daily basis. Since he joined Fujairah Rotana Resort & Spa, the laundry operations never had any delay even during back to back busy resort operations
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WHY WAS HE NOMINTAED?
The laundry department achieved the highest score in the 2012 Rotana employee satisfaction survey and the laundry team is the happiest, satisfied and most productive among all the hotel departments. Arshad makes it a point to engage his staff on trainings in order to further their development, each employee is multi skilled and able to perform duties in all sections, such as washing, pressing, dry cleaning, marking and packing of guest laundry, which allows them to be promoted to higher positions or transferred to sister properties.
WHAT DID HIS TEAM SAY?
“I joined as laundry attendant in September 2008. When I joined, I was keen to develop my career within the company. Mr Arshad provided me all the necessary training in all laundry sections. Later on, I was promoted as marker checker in November 2009. He sees our development needs and is always interested to train us in a friendly manner. He motivates us and helps us with our career growth. I was trained in all the administration work and was developed for the supervisory level and promoted as laundry supervisor in October 2012.” Rabin Karki, laundry supervisor
WHAT DID HIS GUESTS SAY?
“The laundry service was the best we have ever experienced in all the hotels we have stayed at.” Amanda Hickman
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