The Hotelier Middle East Awards are less than one month away now. In total, 90 hoteliers across 18 individual awards categories have been shortlisted, along with five hotel teams for the coveted Team of the Year Award.
The winners will be announced at a gala event at the world’s tallest hotel, JW Marriott Marquis Dubai on October 30.
Here we unveil the finalists for the Housekeeper of the Year Award, which was last year won by Prabhat Shukla from Holiday Inn Kuwait Downtown.
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AKSHI SINGH, DIRECTOR OF HOUSEKEEPING, CROWNE PLAZA KUWAIT
ABOUT AKSHI
With more than 19 years of experience in the hospitality industry, Akshi has emerged within her organisation as an inspiring leader and a mentor to her team guiding them to be aligned with the organisational goals and delivering the hotel’s brand promise to the guests. She joined Crowne Plaza Kuwait as director of housekeeping in 2008, prior to which, she worked at properties in Thailand, Vietnam, and Sri Lanka.
WHY WAS SHE NOMINATED?
Akshi believes in thinking out of the box and regularly trains her team to provide the hotel guests with services that would exceed their expectations. This has reflected in the hotel guests heartbeat reports where housekeeping has constantly achieved “best in class” every month. Her active involvement in the company’s staff survey as well as developing an effective action plan to improve employee satisfaction is evident in her department where she has succeeded in developing a team of highly motivated people. Akshi also implemented cost control measures to boost revenues and streamline operations, such as in-house window cleaning/marble polishing, eco-friendly guest supplies, newspaper rack for guests, and stationary racks among other things.
WHAT DID HER TEAM SAY?
“It is indeed a great honor in having Ms Akshi as my boss, my tutor, and my guide. I feel privileged to be part of this team and it's really a great opportunity to have a chance to work with her. She is very supportive and extremely patient. Throughout the time that I have worked with her it has always boosted my confidence, self-motivation, and even brought out the potential in me that I didn't know I ever had. I thank her again for being the guide to my future success.” Sanjay Mohapatra, housekeeping supervisor
WHAT DID HER GUESTS SAY?
“Through my experience with Ms Akshi, I found her to be a top professional lady, swift decision maker, very loyal to her employer, and on top of that, she is very competent and knows quite well details of materials to be acquired with variations and prices. Despite the over load that she has, I never saw her panicky or nervous but always calm and at ease. I wish Ms Akshi continuous progress in her job.” Mr Abdulla Alarbash, general manager – guest supplies, Al Bagli Company .
Please click through to next page to find out who else is shortlisted…
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Oct 8, 2013 , Qatar
Someone like Akshi does not need any recommendation, Her track record speaks for itself !!! She is an inspiration to me & many others like me , top rate at her key skills knows hotels back to front; Without a doubt, Akshi is the most astute, considerate and professional person . People around...
Oct 7, 2013 , Kuwait
Akshi Singh ,She is one of the best Action oriented and inspirational leader i have ever seen in my 12 years Hospitality Experience, she helps to achieve our company vision by supporting and coordinating well with our Risk Management Department in efficient way all the time to "deliver great hote...