WAEL TARRAD, HOUSEKEEPING MANAGER, JUMEIRAH EMIRATES TOWERS
ABOUT WAEL
In 2007, Wael joined Jumeirah Emirates Towers as assistant housekeeping manager and was managing a team of over 120 colleagues including housekeeping operations, the flower shop and the laundry. Ater briefly leaving Jumeirah Group in 2010, Wael returned to Jumeirah Emirates Towers in 2012 as housekeeping manager.
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WHY WAS SHE NOMINATED?
Wael has driven the training focus and ensured a detailed plan is in place to achieve results. The most significant consistent improvement has been in the LQA (Mystery Shopper) results for 2013. By implementing, following and assessing a concrete plan to address issues in previous LQA audits, the housekeeping team was able to grow in the overall score year on year in comparison to 2012. Wael is also a pioneer for green initiatives within housekeeping and has successfully developed relationships with local charities to collect and re-use bathroom amenities. Discarded uniforms are also given to charity and there is a strong focus on recycling of paper and plastic plus re-using water left in guest water bottles to water plants.
WHAT DID HIS TEAM SAY?
“Wael always works with passion and has good knowledge of operations. He has the ability to build a strong team in the department and gets involved in operations whenever needed. He is a role model and leader and has a sharp mind allowing him to easily identify colleague’s strengths. He also has good delegating skills and knows who the right person is to get results. He has great relationships with other departments, which allow him to run the operation very smoothly. He is a great leader to the team.” Rukman Indika, assistant housekeeping manager
WHAT DID HIS GUESTS SAY?
“Following a complaint about cleaning my room Mr Wael Tarrad followed up with my complaint. He was excellent and very professional. It was great to see a serious and fast follow up to the complaint.” Mrs Imam Alaskar
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