LAETITIA LASRY, EXECUTIVE HOUSEKEEPER, THE PALACE DOWNTOWN DUBAI
ABOUT LAETITIA
Laetitia Lasry began her stint in hospitality after obtaining her hotel management diploma in France. Following successful stints at hotels in China and the US, Laetitia joined Emaar Hospitality Group as the first executive housekeeper at Nuran Residences. After excelling in Emaar Hospitality Group’s leisure properties, Laetitia transferred to The Palace Downtown Dubai where she successfully restructured the housekeeping team for greater efficieny.
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WHY WAS SHE NOMINATED?
Laetitia restructured the housekeeping team by introducing fewer credits for room attendants and creating a team for turndown service. Her attempts have helped to elevate guest satisfaction, with the housekeeping departments achieving an almost perfect score in the guest mystery shopper report in the first quarter of 2013, making it the highest across every area of operation. Given her seniority and expertise in the field, today Laetitia is responsible for developing the tender that is used to select the casual contractor for the whole of Emaar Hospitality Group, working with the corporate director of quality, to ensure that the housekeeping standards for the group remain at an all-time high.
WHAT DID HER TEAM SAY?
“I have been working with Laetitia for the last 18 months where I have seen her demonstrate passion in her work and shows respect to her team and colleagues. She demonstrates innovation in her work and supports the team all across the hotel. She keeps the entire team together, as one team one mission. Her leadership skills towards her team have helped the team to stay on track and on target to meet their goals. From time to time Laetitia has step-up and has taken extra responsibilities and has assisted me in major tasks.” Jeet Arora, assistant director of food & beverage
WHAT DID HER GUESTS SAY?
“The expectations that Laetitia sets for the hotel have been consistently high and with her often raising the bar often puts us, as service providers at the receiving end. She has always demanded what she expects and in doing this has not only enabled her property maintain standards and set benchmarks but has indirectly upgraded our quality standards and service levels.” Victor Bastian, assistant vice president, Linencraft
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Oct 8, 2013 , Qatar
Someone like Akshi does not need any recommendation, Her track record speaks for itself !!! She is an inspiration to me & many others like me , top rate at her key skills knows hotels back to front; Without a doubt, Akshi is the most astute, considerate and professional person . People around...
Oct 7, 2013 , Kuwait
Akshi Singh ,She is one of the best Action oriented and inspirational leader i have ever seen in my 12 years Hospitality Experience, she helps to achieve our company vision by supporting and coordinating well with our Risk Management Department in efficient way all the time to "deliver great hote...