VIPIN KHATTAR, DIRECTOR OF SALES AND MARKETING, GRAND HYATT DUBAI
ABOUT VIPIN
Vipin leads the sales and marketing team at Grand Hyatt Dubai and manages accounts to secure business, while maximising profitability. He obtained a degree in hotel management and catering technology from the University of Bangalore in India and has gained additional certifications in managing sales teams, revenue leadership, selling skills and sales essentials through various training programs.
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WHY WAS HE NOMINATED?
Vipin focuses on nurturing talent and has groomed several team members into leadership positions since 2012 with promotions for positions like assistant revenue managers, director of sales, director of conventions and director of sales and marketing. He mentored them into these influential roles to lead greater growth for the hotel. At Vipin’s directive, the sales-team secured business from emerging markets previously untapped including Russia/CIS , Brazil and South Africa with arrivals now seeing positive growth. Moreover, his strategies have increased growth even in existing principal markets like Germany, UK and USA.
WHAT DID HIS TEAM SAY?
“Vipin is focused on exceeding targets with prompt decision-making yet flexible when required. He assigns tasks emphasizing empowerment, especially to groom me for my next position ahead. Vipin keeps us on our toes and leads by example, his product knowledge is impeccable and his conscientiousness inspires the team.” Felicia Samuel, director of sales, Grand Hyatt Dubai
WHAT DID HIS GUESTS SAY?
“Vipin understands client requirements and services them with a personal touch & value addition. His confidence and urge to provide the best service gives much-needed comfort to clients and delivers every promise for client satisfaction. He is a major asset for Hyatt, appreciating progressively high returns and increasing client chain through customer satisfaction.” Rajendra Dhandhukia, COO, Abbott Truecare Pharma
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