YELIZ HISMAN, ASSISTANT DIRECTOR OF SALES, KEMPINSKI HOTEL MALL OF THE EMIRATES
ABOUT YELIZ
Yeliz entered the hotel industry in 1997 when she did a summer management traineeship at the Euro Plaza Hotel in Istanbul, Turkey. As a junior management trainee she worked in housekeeping and food & beverage over the summer months. Yeliz joined Kempinski Hotel Mall of the Emirates in June 2008 as a sales executive- MICE and progressed to assistant director of sales in 2013. She has seen exceptional career growth since she joined Kempinski in 2000, with a promotion nearly every year since she started with the group.
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WHY WAS SHE NOMINATED?
2012 was an exceptional year for Kempinski Hotel Mall of the Emirates and the sales team exceeded the rooms-revenue budget. Part of that success was the number of new key accounts Yeliz personally secured over the past 12 months, most of which had never used the hotel before. Traditionally, the events and groups departments were two independent teams. Yeliz took the initiative in 2012 to merge the two departments to ensure better communication and coordination, which has resulted in improved productivity. Yeliz leads a team of 14 employees and is responsible for all departmental training. As a result of extensive training and coaching over the last 12 months, 10 sales people were promoted, 5 people were transferred to roles in other Kempinski properties and the team successfully guided and developed 5 management trainees and was responsible for training an additional 5 colleagues from the hotel’s sister properties in the region.
WHAT DID HER TEAM SAY?
“Yeliz has one of the best client relationships within the industry. She is going the extra step for our clients, taking extra care of them and fulfilling their wishes and exceeding their expectations. Because of this strong relationship, Kempinski Hotel is the first choice for our clients knowing that they will receive personalised and exceptional service. As a result we have won more business which let us meet or even exceed our budget. Through various training she gained additional skills and knowledge which helped her to even archive higher sales targets. Maintaining a strong point of view but also being flexible are only two of her principles which helped convincing clients to choose our hotel.” Philipp Gaertner, sales executive
WHAT DID HER GUESTS SAY?
“I have known Yeliz for over five years and she has been a pleasure to work with. She has always responded to any request within the shortest time and with the solution, and in most cases with alternatives and out of the box ideas. A few years ago, we used the Kempinski Mall of the Emirates as a temporary office for our regional headquarters, which had been relocated from Austria. She extended every support to ensure the staff did not feel they were not working from an office. All their requirements were met with superbly, which did not go unnoticed by senior executives at IBM.” Stanley Fernandes, IBM Middle East
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