Hubert Sebastien Joseph Xavier, room service team leader, Al Maha,a Luxury Collection, Desert Resort and Spa. Hubert Sebastien Joseph Xavier, room service team leader, Al Maha,a Luxury Collection, Desert Resort and Spa.

HUBERT SEBASTIEN JOSEPH XAVIER, ROOM SERVICE TEAM LEADER, AL MAHA,A LUXURY COLLECTION, DESERT RESORT AND SPA

ABOUT HUBERT

Hubert joined Al Maha in 2004 as a busboy. Working his way through the ranks, he was promoted to a waiter in 2006 and then senior waiter in 2008. After a brief stint with Emirates SkyCargo, Hubert returned to the resort as room service team leader. As team leader, he is responsible for cleanliness checks of suites; replenishment of in-room amenities, turndown service, co-ordination of arrivals and departures and room service orders. He also handles special guest requests and personalised in-room services.

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WHY WAS HE NOMINTAED?

Hubert always follows up on all day to day tasks and has a keen eye for detail. Despite the demanding nature of his work, the long hours and the constant challenges he faces day to day, the marked reduction in negative guest comments is a testament to his commitment. For instance, when Hubert was a restaurant server, a vacationing couple mentioned they loved mango and wanted to explore dining options in the area. After checking with the kitchen and realising there were no mangoes stocked, Hubert stopped at a supermarket on his way to work the next day to buy the fruit for the guests, which was hand delivered to them along with a list of restaurants he had recommended.

WHAT DID HIS TEAM SAY?

“I have worked with Hubert for the past five years and he has always been most accommodating with his guests and colleagues, going the extra mile in spite of the many long hours he willingly contributes. I believe his team has benefitted greatly under his leadership and training, thus providing perfect service in their area of operation. This in turn has given us many happy guests, which has contributed towards Al Maha’s achievements.” Krystle-Anne D’Sa, guest relations officer

WHAT DID HIS GUESTS SAY?

“The staff at Al Maha are excellentl. This was our second visit and some of the staff remembered us from our previous visit especially Hubert, he made us feel so special and on my birthday could not do enough to make sure it was a wonderful day, he even rang me in the morning to wish me a happy birthday.