Rupprecht Queitsch, general manager, JW Marriot Marquis Dubai
ABOUT RUPPRECHT
A 40-year veteran of the hotel industry, Queitsch’s early career in hospitality began in 1971. He joined Marriott International in 1986, advancing to a variety of international roles and was one of the youngest graduates to receive a diploma from the Hotel School Leysin, in Switzerland.
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He is a member of the Chaine des Rotisseurs and has been a member of the board of the American Chamber of Commerce in the Czech Republic and France, where he was elected vice president of the Chamber in 2007.
Rupprecht has won many awards throughout his career, including Country General Manager of the year in both the Czech Republic and Berlin, Hotel Association General Manager of the Year in Berlin, Vice President of the American Chamber of Commerce in France, Germany and Czech Republic, along with numerous internal Marriott awards. He joined the iconic JW Marriott Marquis Dubai in 2011 and leads a diverse team of almost 2,000 people and 66 different nationalities.
WHY WAS HE NOMINATED?
Queitsch has built the JW Marriott Marquis Dubai from the ground up. Leading the team since 2011 and under the guidance of owner Emirates Group and parent company Marriott International, he has taken what was once an idea on a piece of paper and turned it into an incredible success story. Under his leadership, the JW Marriott Marquis has already won many plaudits including the title of tallest hotel in the world as awarded by the Guinness World Records, the 2013 Best New Business Hotel by Business Traveller Middle East and the Middle East’s Leading New hotel at the World Travel Awards 2013.
As general manager, Rupprecht represents and directs almost 2,000 people, a number that’s still growing. He has been instrumental in the introduction of ‘Associate Coffee with the GM’, ‘Supervisor Coffee with the GM’, and ‘Manager Coffee with the GM’; a JW Marriott Marquis open forum where a small group of employees have regular, direct access to Rupprecht to discuss their issues or points of note. Each of these are conducted monthly and give associates the chance to discuss what’s important to them with their organisational leader.
He is energetic, enthusiastic, has attention to detail, an eye for quality and most importantly, spirit. He is a people person who thrives in the role and has led the team to create a perfect hosting culture in our hotel.
WHAT DID HIS TEAM SAY?
“Rupprecht Queitsch has dynamically lead a large, diverse team through the successful opening of an iconic hotel and I thoroughly commend his performance. Playing an instrumental role in the strategic positioning, marketing strategies and pre-opening activities of the property, Rupprecht has ensured a highly successful launch resulting in incredible feedback and recognition from the business, transient, leisure and MICE segments. From the beginning, he also demonstrated a passionate commitment to promoting Dubai as the new destination for MICE business across the globe, leveraging the opening of the JW Marriott Marquis to support his case. Rupprecht regularly takes time to partner with his sales team to support their marketing efforts and assist in converting potential business. His “can do” attitude positively impacts all of the team members, and cascades down to create an environment and ethos where customers ultimately benefit from a responsive and enthusiastic team. I believe Rupprecht Queitsch is the worthy winner of the 2013 General Manager of the Year award.” Mark Satterfield, CEO Marriott International.
WHAT DID HIS GUESTS SAY?
“Having worked with Mercedes Benz in Dubai for 10 years I have met a great number of business partners and had the pleasure to work with many customer-orientated people. As always there are a few who stand out and with Rupprecht from the JW Marriott Marquis it has been a wonderful partnership. Rupprecht has a rare talent in that he always listens to his audience whether in a conference sized event or just a one-on-one meet. You can genuinely see that Rupprecht enjoys his work and that rubs off on his staff. It’s infectious! It has been a pleasure working with him. I could not see a more worthy winner of General Manager of the Year award than Rupprecht.” Malcolm Cooper, group F&I manager, Gargash Enterprises Mercedes Benz (partner of JW Marriott Marquis Dubai).
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