Mahmoud ANasser, IT manager, Hilton Luxor Resort & Spa, Luxor
ABOUT MAHMOUD
Mahmoud ANasse has over 15 years of hospitality experience, having entered the industry in the early 1990s before eventually becoming a IT manager with Hilton in 2004. Mahmoud joined the Hilton Luxor Resort & Spa in 2008, with his vision ensuring the property scored a 97% in a recent IT audit and he was instrumental in supporting five other properties in the portfolio of the region.
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WHY WAS HE NOMINATED?
Mahmoud created a fun filled language course with four other department heads in order to ensure that as many of his associates spoke English as possible. The program consists of watching a movie, answering quiz, scrabble, online games, reading workshops and many more activities to hone the English language skill of the team, and this has helped guest feedback at the hotel increase by 20 points. Mahmoud also recently analyzed the various contracts of the hotel such as maintenance services, network services and made changes that resulted in a 25% reduction in cost.
WHAT DID HIS TEAM SAY?
“Thanks to Mahmoud ANassar, Our IT manager, who has spearheaded a team with Gehan, Mohamed Saad, Hassani and Bishoy to create an interactive training tool. This tool with has become the buzz word in the hotel to train the team on learning English. Mahmoud has created a IT support associate by providing extensive training to front office associate at our hotel. Thinking beyond convention, Mahmoud has envisioned possibilites for more associates and drive efficiencies in the hotel. Developing IT talent beyond IT department is a great way to led the hotel.” Shankar Paramasivam, director of operations, Hilton Luxor Resort & Spa.
WHAT DID HIS GUESTS SAY?
“Mahmoud and His team resolved all our A&V requirements at Luxor Hilton. Thank you for the exceptional service provided to me and my group during the stay.” Neil Halbrook, Star Quest Expeditions Leader
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