THE RITZ-CARLTON, DUBAI INTERNATIONAL FINANCIAL CENTRE
WHY WERE THEY NOMINATED?
The Ritz-Carlton Dubai International Financial Centre has worked hard to reposition itself as a lifestyle destination as much as a business one. Over the course of the year, the hotel has launched a popular ladies night called Diamonds in the Sky at its newly launched nightspot No.5 Terrace, while its Arabic sushi during Ramadan was the talk of the town. The F&B team further enhanced its operations by holding internal cross-training sessions between the F&B and culinary teams to create a more service-focused team.
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The Ritz-Carlton DIFC excelled in The Ritz-Carlton Employee Engagement Survey by achieving a perfect score, and in the hotel group’s Brand Standard Audit in terms of product and service quality, and is being benchmarked globally by Marriott International for its enrolment strategy for The Ritz-Carlton Rewards programme driven by its front of house team alongside the sales division.
The hotel also introduced energy saving methods such as replacing CFL lights with LED ones, installing waterless urinals, and participated in WWF’s global Earth Hour campaign by turning off the lights in the public areas and encouraging guests to participate by hosting an event called Cocktails by Candlelight.
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