PHOENICIA HOTEL
WHY WERE THEY NOMINATED?
While the lingering recession in Lebanon did not make life easy for the team at Phoenicia Hotel in Beirut, the hotel found innovative ways to stay competitive. The re-evaluation of businesses practices led to some major changes at the hotel, including the termination of contracts with outsource companies, encouraging team members to work together while empowering them to solve guest problems by themselves and upselling services to guests. By discontinuing the use of casual staff, the hotel’s housekeeping team saved costs, while simultaneously increasing guest satisfaction scores for cleanliness.
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Following the hotel’s initiative to handle issues in house, the F&B team combated supplier issues -when it came to sourcing smoked salmon, the hotel decided to smoke its own by purchasing its own equipment and visiting several factories to learn the method. The practice resulted in huge cost savings for the hotel and the smoked salmon proved to be immensely popular with guests, leading to the team winning in house awards for its dedication.
While cost-cutting measures played a large role in keeping the hotel running efficiently, the team also supported several CSR initiatives such as bike rides for cancer charities, raising money for wheelchairs and repainting poor neighbourhoods in the city. In the midst of the political instability in Lebanon, the hotel also took guest safety seriously, with hotel staff escorting guests and helping them at the airport.
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