7.30am – I arrive at the hotel and read the emails that have come in overnight. Housekeeping is a job that never sleeps, when I am not in the office there is always someone making sure that everything runs smoothly in the department.

8:00am – I make a round with my night shift supervisor through the public areas and review the early VIP arrivals.

9:00am – We have our head of department meeting with all the department heads and our general manager, where we discuss everything that is coming up for the day ahead and make sure we are ready in all departments.

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