ROOM SELECTION
At 6 a.m. the day before a booked stay, Hilton HHonors members can sign into their account via their mobile device, tablet or computer to check-in and choose their preferred room through floor plan maps or lists populated from the hotel's available inventory.
Photos of rooms are also available to help with their selection. Hilton's digital lobby function is updated in real-time, so guests no longer have to wait until they are physically in the hotel lobby to be assigned a room.
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SPECIAL REQUESTS
After choosing a room, guests can further customise their stay at full-service hotels by purchasing upgrades and requesting specific amenities to be delivered to their room before arrival.
ROOM KEY
The company will begin to equip its hotel rooms with the technology for doors to be unlocked with guests' smartphones, enabling them to go straight to their rooms upon arrival.
For now, once they arrive on property, guests simply pick up their room key from the front desk, a streamlined process since the guest's payment information and other details are already verified through their Hilton HHonors account prior to arrival.
CHECK-OUT
Guests can bypass the front desk upon departure as their bill will be automatically sent to their email address.
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