09:30 — I participate in the morning line-up of the rooms department where we discuss our daily ‘Commitment to Quality’ (CTQ) and ‘Wow Stories’ — memorable stories crafted by The Ritz-Carlton team all over the world.

09:45 — I respond to important emails which may include purchasing, our website, group bookings, upcoming events, journalist visits or accounting matters from yesterday.

11:00 — Morning spa line-up, where we go through CTQ pages, items for the day, bookings, goals and month-to-date performance.

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