16:45 — I allocate this time to meetings and to ensuring that any unfinished tasks during the day are addressed accordingly.

18:00 — Back to project work, this time I have my door closed so that I can really focus on what I’m doing. One of my New Year’s resolutions was to spend one hour a day with my door closed and I am still working on that.

19:30 — I wrap-up for the day and prepare for the next. I catch up with the spa reception team and the spa manager on duty to see where we stand with sales and get their feedback for the day.

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