02:40pm After a fantastic lunch break, Margaret Paul, General Manager, Madinat Jumeirah - The Arabian Resort is now on stage explaining why she thinks women make great leaders. She believes certain skills come more naturally to women than men, including communication, empathy and collaboration. Her advice to men: "Never question women's capabilities. It will make them all the more determined to prove you wrong."
12:35pm Delegates have now broken off for some workshop sessions with a choice of sessions on: waste management; the hidden revenue and profit potential of in-house guests; and F&B innovation.
12:30pm Michael Martin, General Manager & Regional General Manager, InterContinental Dubai Marina & Intercontinental Hotel Group stays on the stage for a quick presentation on what he learned during his time in China. Fascinating insights into adjusting to different cultures and the lessons that can learned. Thinking really needs to shift on food and service, for example, if hotels are to attract more Chinese guests.
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12:20pm Panellists broadly positive about prospects going forward, especially with the growing number of airline routes into Dubai and the expected increased airlift. Arora makes interesting point that only one in six passengers passing through Dubai International Airport actually stay in the emirate. Diversification could help to encourage more to stay.
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