Hotels are focusing more on environmentally friendly products; pictured is Ada’s FairCosmEthics series, which has been awarded the Fair Trade seal.
What other news is there from your company?
Hassan: Our recent acquisition of Pacific Direct is the largest in the company’s history. Pacific Direct currently generates approximately a third of its revenue in Asia and the Near East, as well as another third in Great Britain and approximately 20% in the USA. The annual revenue of Ada’s global business is expected to increase to approximately €100 million (US $106.3 million) as a result.
Jan: Aliseo has relocated its corporate headquarters to a 4000m2 facility in Gengenbach, Germany. The new location will feature a 900m2 showroom, design studio and training centre. Together with the existing 8000m2 distribution centre, the Gengenbach location will become the epicentre for Aliseo Germany.
Reiner: We will soon come out with some innovative products such as drawer minibars and fingerprint in-room safes for the hotel industry. Apart from the products, and according to our vision, Hartmann Tresore has established an international key account department, which is solely responsible for the partnerships with international hotel chains. Furthermore, we are working on the extension of our export markets, which include the GCC region as well as Africa.
Rachael: Sysco Guest Supply has acquired Gilchrist & Soames, one of the leading independent personal care amenity providers to the hospitality industry. By introducing a new, premium luxury tier of hospitality offerings, we are pushing the envelope in terms of what Sysco Guest Supply can do for our customers.
What’s the main challenge for hoteliers when it comes to choosing amenities and how do you help overcome this?
Hassan: The greatest challenge is to find a selection that is tailored to, and satisfies the needs of, the hotel and the hotel’s guests. Ada has a highly qualified team of consultants, who are familiar with the inherent challenges; in addition, they have an extensive know-how regarding cosmetics and guest requirements.
Reiner: The main challenge is the after-sales service where hoteliers may need assistance with products later on — not every supplier offers that. Hartmann Tresore offers services to address this such as an expert technical team, up to two years warranty, and a spare-parts-service, even after the warranty expired.
Jan: Many hotels generically equip their guestroom with just ordinary, inexpensive “same old, same old” products that do little for the guest and even less for the hotelier. Aliseo tries to impress upon the hotelier the importance of design and the uniqueness of our products and how they serve to personalise and distinguish their hotel from another.
Rachael: A hotelier’s biggest challenge is to choose a suitable amenity solution that also appeals to their allocated budget. Sysco Guest Supply works with the hotelier to ensure that the brands/concepts suggested fit perfectly with the hotel profile and also offer a quality yet cost effective solution.
| Advertisement |
Search our database of more than 2,700 industry companies
