Q: What new products have you launched recently?

Nadia: We’ve recently released a powerful and comprehensive customer relations management solution which drives new and repeat business. The CRM system keeps a record of important details from customer transactions, interests, returns, frequency of purchase and so forth. This allows outlets to target clients more effectively by offering them promotions that relate to products they have bought previously, and provide an exclusive experience for the individual.

Javier: We have recently launched myroom, which is a complete package that includes room lighting, air conditioning controls and motorised shades. All of the features are packed in an easy-to-use package that goes a long way in improving guest comfort. Over and above, myroom provides energy­­-saving benefits to the hotel operators as well.

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Q: What other news is there from your company?

Nadia: We are delighted to be launching several innovative solutions by the end of this year. The Tevalis Enterprise Portal via mobile application provides the management team with the freedom to access the modules of their businesses on their smartphones. The Tevalis Delivery Module offers businesses the requirements to manage deliveries and take-out orders smoothly, as well a mobile payments solution that allow users to learn, transact and interact through dedicated applications on their mobile devices.

Javier: Lutron offers its cost-effective shading solution that operates automatically. The Alena Motorized Drapery Tracks deploys a pull-to-start mechanism that is designed specifically for the hospitality market. The motorised operation — with or without controls — uses the right amount of technology, thereby ensuring guest comfort. Coupled with Lutron’s Quantum facility management tool, hotels can easily control and monitor facilities.

Q: What’s the main challenge for hoteliers when it comes to software and how do you help overcome this?

Nadia: Historically the industry has been supplied by a handful of vendors where it has been the vendors’ market more than the buyers’. However, this trend, in recent times, has started to change and the market place for EPOS solutions is becoming increasingly competitive. This comes as good news for buyers as they are presented with more choice and competitive pricing. Meanwhile, software developers, such as ourselves, are seeing amazing opportunities with the ability to provide fully customised end-products.

Javier: To absorb the technology, obtaining the best of it without complications is the main challenge. Lutron has launched the Quantum Software, a very intuitive software that can be accessed not only from a PC but also from any tablet devices, instantly rendering energy saving information, controlling alarms and scheduling.