The agenda of the Hotelier Middle East Executive Housekeeper Forum has been set, with what promises to be an interactive and informative day.
The fourth annual forum will be held on May 3 at Grosvenor House Dubai, and will bring together executive housekeepers, directors of rooms, and laundry managers from the region’s five- and four-star properties.
Together they will reflect on how to tackle key operational challenges, meet guest expectations, and drive the efficiency of their teams.
Following is a breakdown of the panel sessions and presentations, so housekeepers can prepare for the discussions set to take place.
TAKE 10: How to….. De-stress, Relax and Engage
Overseeing housekeeping operations, managing large teams and ensuring excellent guest experience as well as setting department targets, objectives and evaluating guest satisfaction is a demanding and stressful job. An executive housekeeper is required to multi-task in order to manage a heavy workload and lead an efficient team; however in order to lead a team to success, it is important to maintain a balanced and focussed mind and to start each day feeling relaxed yet engaged. In this interactive session, work through some breathing exercises to start each day feeling relaxed and ready to meet anything a busy day of operations might bring.
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PANEL DISCUSSION: Empowering Your Housekeeping Team to Shine
Housekeeping is one of the crucial pillars in the success of a hotel. Not the most glamourous of roles, but a hotel can rise and fall in the hands of its housekeepers. It is therefore essential that as leaders of such a vital team, Executive Housekeepers do all they can to ensure that their team have the skills necessary to achieve their potential. This means focussing on how to develop their skills so that they become more confident, motivated and satisfied in their jobs, and as such their productivity and retention increases. Typically, housekeepers are the nameless unsung heroes of hotels, so why not give them the recognition they deserve and empower them to further succeed in their careers and elevate them to the boardroom?
TAKE 10: How to…..Prevent & Control Infection
Effective prevention and control of communicable diseases and infection in hotels can safeguard the health of guests and staff. In order to uphold the reputation of any hotel, it is vital that all hotel staff, in particular the housekeeping department learn how to prevent and control infection. This session will provide practical information on the preventive measures of communicable diseases and infection for hotel housekeeping staff.
Article continues on next page, with information on how to attend FOR FREE
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