"They offer combinations of different styles of thermal and refreshing rooms, with different health benefits. They have many variations, such as aquamedic pools, serial baths, salt inhalation, meditative rooms and herbal infusion baths to mention a few.
There are many innovative techniques, which are combined to give an overall wonderful journey and guest experience," explains Lumley.
To ensure clients are getting the most out of wet areas, thus helping bring about a return on the initial high investment, Lumley says the most important thing is to know your clientele and design to meet their expectations from the beginning.
"In existing operations, educate your guest, incorporate this area into the treatments and keep them clean and looking inviting," she adds.
Rietveld adds that the flow of a wet and thermal area is crucial: "If the sequences of a wet area are not right, guests use it wrong and don't feel well," he says.
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"I would say that most of the time, the proportions of the wet area are not worked out properly. The sauna is too big and relaxation areas are too small," says Rietveld.
"Another reason why wet areas are not used depends on how educated the staff is on the wet area procedures," he adds.
"The spa staff should educate the guests, explain how and why to use the wet areas and heat rooms, create a balanced atmosphere in the spa - including the wet area - and have the guest enjoy the social aspect.
"Don't forget the relaxation areas which should be part of the spa and the wet area - even sleeping can be a spa treatment!" concludes Rietveld.
Spa wet area operators need to be aware of legionella, the potential hazards associated with it and suitable cleaning and maintenance procedures. For more information: visit
www.legionella.org
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