Service
Virgin Atlantic cabin crews are less stiff and more natural than those on many other competing airlines.
They are polite, but casual and never stuffy. I liked the way I could order food when I felt like it and that I could request that if I was asleep when breakfast was ready, I wouldn't be woken up if I didn't want to be.
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Crew were keen to help and made you feel comfortable and didn't look put out when you asked for assistance, as they do on some airlines.
Terminal 3 highlights:
- Upper Class passengers guaranteed a 'limo to lounge' service in less than 10 minutes - and it works
- Upper Class Wing more like a five-star hotel than an airport terminal.
- No queues for immigration or security
- Good variety of retail outlets
- Quick and easy to walk through to the Virgin Clubhouse
Clubhouse highlights:
- Bumble and bumble hair salon
- Cowshed spa
- Pool and sauna
- Pool table in the 'Den'
- Cinema
- 14-metre long cocktail bar
- Delicatessen
- Brasserie
- Library
- Business centre
- Kids' play room
- Shoe shine on arrival
- Reclining chairs
- Snack bar with sweets and treats
Upper Class highlights:
- Large leather seats
- Spacious lie-flat bed
- Privacy
- Flexible dining
- On board bar
- Extensive in-flight entertainment
- Friendly service
- Snooze pack and PJs
For more information visit www.virgin-atlantic.com.