There are so many recreational areas in Virgin Atlantic's Clubhouse that it's difficult to choose where to sit. There are so many recreational areas in Virgin Atlantic's Clubhouse that it's difficult to choose where to sit.

Service

Virgin Atlantic cabin crews are less stiff and more natural than those on many other competing airlines.

They are polite, but casual and never stuffy. I liked the way I could order food when I felt like it and that I could request that if I was asleep when breakfast was ready, I wouldn't be woken up if I didn't want to be.

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Crew were keen to help and made you feel comfortable and didn't look put out when you asked for assistance, as they do on some airlines.

The sales pitch

Terminal 3 highlights:

- Upper Class passengers guaranteed a 'limo to lounge' service in less than 10 minutes - and it works

- Upper Class Wing more like a five-star hotel than an airport terminal.

- No queues for immigration or security

- Good variety of retail outlets

- Quick and easy to walk through to the Virgin Clubhouse

Clubhouse highlights:

- Bumble and bumble hair salon

- Cowshed spa

- Pool and sauna

- Pool table in the 'Den'

- Cinema

- 14-metre long cocktail bar

- Delicatessen

- Brasserie

- Library

- Business centre

- Kids' play room

- Shoe shine on arrival

- Reclining chairs

- Snack bar with sweets and treats

Upper Class highlights:

- Large leather seats

- Spacious lie-flat bed

- Privacy

- Flexible dining

- On board bar

- Extensive in-flight entertainment

- Friendly service

- Snooze pack and PJs

For more information visit www.virgin-atlantic.com.