Emaar Hospitality Group is implementing Oracle Opera, the globally operated property management system across its Rove Hotels.
A key part of the organisation-wide digital transformation at Emaar Hospitality Group, the implementation of Oracle Opera across current and future Rove Hotels projects is undertaken by Key Information Technology (KIT), an Oracle hospitality platinum partner.
Emaar Hospitality Group chief executive officer Olivier Harnisch said: “With four operational hotels and six projects in the pipeline, all in Dubai, Rove Hotels has defined an innovative hospitality experience with its focus on offering the new generation of travellers an exceptional guest experience. The implementation of Oracle Opera will enable us to strengthen our customer service levels, and to promote our projects for greater returns and value creation. We are committed to introducing advanced digital solutions to strengthen our operational efficiency and productivity. Key Information Technology, our partner in the implementation, brings a solution that is tailored to our needs.”
The Opera multi property solution will enable a more efficiently streamlined property management system that will strengthen cross-selling opportunities, centralise reservation and event booking, and enhance aspects of the guest experience. The operations of all the hotels will be managed from a single location in the same data centre without any interface or synchronisation requirements.
With KIT’s team of hospitality solution specialists supporting the implementation, Rove Hotels will experience a range of benefits of the Opera multi-property connectivity, which allows an unlimited number of hotels and residences to reside within the same database ensuring instant data consolidation and streamlined configuration across the entire portfolio.
Rove Hotels can engage in guest profile sharing across properties, enabling the hotel to meet guest preferences at any given point in time. The new cross reservation functionality allows instant availability search and subsequent reservation across multiple hotels, while the cross-posting feature enables the hotels as well as the point of sale systems to cross charge guest postings across all properties.
Oracle Opera will go live at the four operational Rove Hotels – Rove Downtown, Rove City Centre, Rove Healthcare City and Rove Trade Centre.
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