Amartya Chakraborty, cluster executive housekeeper, Ramada Downtown Dubai and Hawthorn Suites by Wyndham Dubai

Amartya Chakraborty increased efficiency in manning through a more careful evaluation of team performance and merit-based increments and/or promotions. He also took on the responsibility of minibars, and successfully implemented the hotel’s launch of non-alcoholic mini bars for guests. His planning and strategy also resulted in a reduction of departmental expenses through negotiations with the suppliers without affecting brand standards. Chakraborty has also helped improve guest satisfaction scores relevant to cleanliness and room condition, and the numbers prove his success.

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