Richard Collins, general manager, The Ritz-Carlton Dubai

Richard Collins joined the property as its general manager in October 2015, shortly after the opening of the extension. He led the increase of hotel revenues, and F&B revenues, leading to the hotel on track to overachieve the year with the highest revenue so far. The hotel has also gained 21.2% in market-share year to date, as well as jumped one step up in our ranking in the comp set (STR), with profitability up this year already.

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