How do you ensure the hotel is busy and profitable?
Mark Sawkins: It’s our people and their passion that ensures the hotel is busy and profitable. Having a great team that creates new innovative ideas and offerings in line with consumer trends in the market and executes them with a real enthusiasm makes a huge difference.
Alain Gobeil: By offering our guests the best experience we can. We challenge each other and our colleagues to improve on our offerings ranging from reducing food waste to restructuring the menu for one of our outlets.
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What are the biggest business challenges you face?
Mark Sawkins: There are no business challenges if you ensure all guests have a memorable and enjoyable experience with the hotel. Guests will become returning guests if you can provide the facilities, activities and level of service that will blow them away.
Alain Gobeil: New hotels and restaurants open up constantly and there are many more scheduled to open in the next few years on The Palm. We have to stay at the top of our game and make sure guests have a reason to choose us over others.
What does the future hold for Fairmont The Palm in the region?
Mark Sawkins: The future is exciting for Fairmont The Palm, with new F&B outlets, a whole new fitness and wellness class schedule in addition to the new development by Nakheel which is an exciting enhancement for Palm Jumeirah.
Alain Gobeil: We have just recently opened Little Miss India, which promises to be a very exciting restaurant, and we want to keep building on this in the year to come. 2018 should see us be a strong F&B destination in the city, with exciting options to offer at a very high standard.