Mona Gaber, Revenue Manager, Crowne Plaza Sohar

In the last year, the hotel has lost three managers at the same time— F&B manager, front office manager and executive housekeeper. She has since shared the contribution of helping and assisting these three major departments. From time to time, she leads the front office team, checking and dealing with guest complaints and requests and making it sure that seamless service has been followed and implemented from reservation to check in until check out. She also inspects the quality of each room. She’s also looks after F&B and room revenue, analysing data and follow-up if needed.

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