As you may well have read, yesterday Hotelier Middle East's editor, Louise Oakley, wrote this comment piece criticising The Habtoor Grand, Dubai, for the misleading way in which its Sunset Chill event was marketed.

Admirably, Habtoor Grand Resort & Spa's director of F&B Thomas Kathmann responded:

First of all, let me apologise if there was anything misleading about our promotion last week at the Sunset Chill in Habtoor Grand.

We didn’t mean to mislead and, with that, to pull people into the event.

You can find attached (pictured) the one and only flyer which was sent to you and to anybody else who was informed about the promotion. This flyer is saying:

"Free Bubbly and Mojitos for Ladies and Men before Sunset 7pm."

In our opinion, this is exactly what we did. We gave everybody who came to the event (ladies and men) free Bubbly or Mojitos.

Everybody reveived at least two of these drinks free and had a choice between the two kinds of drinks mentioned in the flyer.

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- We never mentioned free selected beverages in any of our flyers (exept the promotion we ran on April 17 at the launch of Sunset Chill);

- We never claimed that we were giving unlimited free Bubbly or Mojotos before Sunset 7pm;

- We never mentioned that we were giving any free drinks for three hours.

We didn’t get a single complain from any guests at any of our Sunset Chill parties and we also worked before with drink vouchers for the free Lady Bubby at weekends.

It isn’t fair that a hotel doing a generous promotion like this, giving free drinks on a Friday in Jumeirah, is getting such a bad write up about it and I can assure you it was never our intention to mislead anybody.

All our promises in the flyer have been kept.
 

Well done and thanks for getting in touch, Thomas.