Self-service check in kiosks are being installed at Abu Dhabi International Airport in a five-year deal with SITA, a specialist in air transport communication and IT solutions.
With a target of 40 million passengers by 2012, the Abu Dhabi Airports Company (ADAC) is simplifying check-in by installing SITA’s CUSS (common use self-service) kiosks.
In this five-year, $2.2 million deal, SITA will install 24 kiosks across Abu Dhabi International Airport’s three terminals.
In addition, SITA will provide ongoing maintenance across the critical systems at both of the ADAC-operated international airports in Abu Dhabi and Al Ain.
Through shared use by all airlines operating at the airport, the kiosks will allow ADAC to increase capacity during peak times and avoid the need to invest in fixed check-in areas. The 24 new kiosks will be in operation by September.
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Michael J. Ibbitson, VP Information & Communication Systems, ADAC, said: “The use of these CUSS kiosks will deliver faster and more convenient check-in, ensuring that both our passengers and our airline customers receive the highest level of service.
"By providing common-use kiosks we can accommodate the extra flow of travellers during peak hours and for special events such as the hosting of Formula One in November and the FIFA Club World Cup in December.”
Abu Dhabi International Airport is experiencing significant growth with passenger traffic up 30.2% in 2008 to 9.02 million, from 6.9 million in 2007.
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