The latest travel agent mystery shopper results from Abu Dhabi are in and Al Rostamani Travel has received the highest score with 75%, with Omeir Holidays coming second (61%).
In third place was Gray Mackenzie with 53% and Dnata came in last with 45%.
Professional mystery shoppers from Ethos Consultancy visited the four Abu Dhabi-based agents on two occasions each and asked them for three different types of holiday packages – one to New York, another to Queenstown, New Zealand and a third for a newly married couple requiring a romantic break.
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They found that Al Rostamani Travel was the best all-rounder when marked on several criteria regarding agency appearance, the service and knowledge of the travel advisor and the overall experience provided.
The mystery shoppers were particularly impressed with the product knowledge of travel advisor Mr Renji at Al Rostamani, whereas the consultant at Dnata was described as “lazy”.
For the full report see the October edition of Arabian Travel News.
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