Client relationships
Van der Werf says he believes “very strongly” in personal relationships with his clients.
“We make sure our procurement system is available to our clients,” he notes. “The clients can be completely involved or have access to our procurement process. We love to educate our clients and by making the system available to them we ensure they are actively involved.
“On a monthly basis we issue management reports on a project to show the client what has been achieved and this also alerts our clients and ourselves to what might be a reason for concern. It is a pro-active report and informs the client on what actions to take and consequences that might result in a delay.”
Van der Werf also says that the company likes to meet clients face to face. “We want to sit at the table with our clients, because only by sitting at the same table as our clients do you get to an efficiency level that avoids lose of time and energy,” he notes.
“Communicating is the name of the game — we have to communicate and must be pro-actively prepared to keep our clients informed.”
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ABOUT TITUS VAN DER WERF
Titus van der Werf has been working with The Parker Company for 15 years and last year featured in Hotelier Middle East’s Power 50.
Before joining the firm he was a senior executive with Golden Tulip Hotels, Holiday Inns International and InterContinental Hotels. He has worked in the US, South America, Europe and the Middle East.
COMPANY INFO
COMPANY: The Parker Company
ESTABLISHED: 1974 (worldwide), 1996 (Dubai)
TEL: +971 4 360 2995
FAX: +971 4 366 4040
EMAIL: tvdwerf@parkerinternational.com
WEB: www.parkerinternational.com
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