Hotelier Middle East - HotelierMiddleEast.com

Agencies flout labour law by docking staff pay

Posted by: MBPF
4 Sep 2011
I wonder whether those who have given their expert opinions to this article has ever paid an ADM or what their contribution has been towards a collective trade effort to fight against ADMs.
Posted by: Raed Mohtar
5 Sep 2011
Airlines should understand that ADM?s practice has become an obstacle for the Travel Agent to promote their products because the sales front liners are avoiding those Airlines who are blindly debiting agents. Also the article should have included that the mistake is not always a staff mistake, but most of the time it is a lake of updating between the Airline itself and their distributer the GDS.
Posted by: Ronnie Abraham
5 Sep 2011
A travel agency survey on ADM's can bring in more light on this issue. Mistakes do happen in all areas of work. People learn from mistakes and are ready to pay for any mistake provided the reasons are genuine or recurring errors. But policies, procedures which are not tranparent in rules cannot be defined as errors or mistakes and find fault for an ADM to be raised. Airline ADM's can be related only to fare rules and pricing and not to reservation policies on GDS. 1.Appreciate if the editor can upload/create an online survey form for all agents to register and fill them and reply out on this particular subject. 2.Am sure all travel agents would register and be updated on the market updates of airlines and hotels. Thanks for the eyeopener and hope this brings a relief to the travel trade.




EDITOR'S CHOICE »
Oman tourism arrivals to increase 5% annually to 2023, according to ATM report
TRAVEL Oman tourism arrivals to increase 5% annually to 2023, according to ATM report

Arrivals to Oman to increase at a CAGR of 5%, fuelled by visitors from India who accounted for 21% of total arrivals in 2018

COMMENT: Saudi Arabia's giga-projects are catalysts of change
Business COMMENT: Saudi Arabia's giga-projects are catalysts of change

Giga-projects is one of six different streams created by Saudi's Public Investment Fund (PIF) around which it has structured its investment plan

Interview: Expedia's Cyril Ranque
Business Interview: Expedia's Cyril Ranque

Providing value across hotel market segments through Expedia's Lodging Partner Services

Hotelier Directory »
Search our database of more than 2,700 industry companies

Browse the directory »

ALSO IN HotelierMiddleEast.com »

Front Of House

The St. Regis Abu Dhabi to host Balinese energy healer in April

The Remede Spa will offer private healing sessions and a group healing class hosted by Guru Made Sumantra

Read more
Back Of House

Sheraton Grand Hotel to go dark for one hour as part of Earth Hour

Sheraton Grand Hotel, Dubai will go dark for one hour on March 30, as part of the Earth Hour 2019 initiative

Read more
Food & Beverage

Abu Dhabi: Dining and entertainment destination on target to open in Q4, 2020

Located next to five-star hotels, the development includes seven key districts spanning more than 2.4km of waterfront walkways

Read more
People

Marriott’s Aloft Hotels hires general manager

Marriott Internationals’ Aloft Kuala Lumpur Sentral has employed Rubel Miah as its general manager.

Read more
Business

700 guests rescued after high-rise hotel in Saudi catches fire

A high rise hotel close to Makkah in Saudi Arabia caught fire, officials from the Kingdom’s fire services have announced.

Read more
LEISURE

Jumeirah at Saadiyat Island Resort to host eco-friendly swimming competition

To raise awareness about disposable plastic pollution, Abu Dhabi’s Jumeirah at Saadiyat Island Resort will be hosting a swimming competition — Swim for clean seas.

Read more