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Providing value across hotel market segments through Expedia's Lodging Partner Services
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4 Sep 2011
I wonder whether those who have given their expert opinions to this article has ever paid an ADM or what their contribution has been towards a collective trade effort to fight against ADMs.
5 Sep 2011
Airlines should understand that ADM?s practice has become an obstacle for the Travel Agent to promote their products because the sales front liners are avoiding those Airlines who are blindly debiting agents. Also the article should have included that the mistake is not always a staff mistake, but most of the time it is a lake of updating between the Airline itself and their distributer the GDS.
5 Sep 2011
A travel agency survey on ADM's can bring in more light on this issue. Mistakes do happen in all areas of work. People learn from mistakes and are ready to pay for any mistake provided the reasons are genuine or recurring errors. But policies, procedures which are not tranparent in rules cannot be defined as errors or mistakes and find fault for an ADM to be raised. Airline ADM's can be related only to fare rules and pricing and not to reservation policies on GDS. 1.Appreciate if the editor can upload/create an online survey form for all agents to register and fill them and reply out on this particular subject. 2.Am sure all travel agents would register and be updated on the market updates of airlines and hotels. Thanks for the eyeopener and hope this brings a relief to the travel trade.