SPA TRENDS UNCOVERED: From gaming to glamour |
SPA TRENDS UNCOVERED: From gaming to glamour |
Arrivals to Oman to increase at a CAGR of 5%, fuelled by visitors from India who accounted for 21% of total arrivals in 2018
Giga-projects is one of six different streams created by Saudi's Public Investment Fund (PIF) around which it has structured its investment plan
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The Remede Spa will offer private healing sessions and a group healing class hosted by Guru Made Sumantra
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Sheraton Grand Hotel, Dubai will go dark for one hour on March 30, as part of the Earth Hour 2019 initiative
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Located next to five-star hotels, the development includes seven key districts spanning more than 2.4km of waterfront walkways
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Marriott Internationals’ Aloft Kuala Lumpur Sentral has employed Rubel Miah as its general manager.
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A high rise hotel close to Makkah in Saudi Arabia caught fire, officials from the Kingdom’s fire services have announced.
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To raise awareness about disposable plastic pollution, Abu Dhabi’s Jumeirah at Saadiyat Island Resort will be hosting a swimming competition — Swim for clean seas.
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20 Jun 2012
I find it interesting that with all of the advances and trends no one has mentioned sales training.This is an area which is sadly lacking in so many spas. Spa therapists are notorious for robotic, impersonal services. What difference does it make if the spa is fabulous with all the latest bells and whistles if the therapists can't engage and communicate with the guests in a meaningful way? In addition since so much focus is always on the products why not begin to train your therapists on the differences of multicultural skin so that they can begin to make more informed selections on which of your products & services would be most appropriate? The face of global traveler is changing. Why not address their needs and deliver a true, not superficial quality service?
3 Aug 2012
I agree with Linda, I am a skin care therapist and instructor and although I have sales training all of the therapists that I have ever trained (including massage therapists, skincare therapists and nail techs) none ever have the ability to recognize their client's homecare needs. It is very important to keep up with all the new trends and treatments but sales is a very important part of the business. Without a home regimen therapists are actually doing a disservice to their clients. There are so many options out there for advanced training in treatments as well as retail but they don't utilize them. I think the state boards need to make this a requirement so client's get what they are paying for and are having their needs addressed in the spa and at home.