Arrivals to Oman to increase at a CAGR of 5%, fuelled by visitors from India who accounted for 21% of total arrivals in 2018
Giga-projects is one of six different streams created by Saudi's Public Investment Fund (PIF) around which it has structured its investment plan
Providing value across hotel market segments through Expedia's Lodging Partner Services
Search our database of more than 2,700 industry companies
The Remede Spa will offer private healing sessions and a group healing class hosted by Guru Made Sumantra
Read more
Sheraton Grand Hotel, Dubai will go dark for one hour on March 30, as part of the Earth Hour 2019 initiative
Read more
Located next to five-star hotels, the development includes seven key districts spanning more than 2.4km of waterfront walkways
Read more
Marriott Internationals’ Aloft Kuala Lumpur Sentral has employed Rubel Miah as its general manager.
Read more
A high rise hotel close to Makkah in Saudi Arabia caught fire, officials from the Kingdom’s fire services have announced.
Read more
To raise awareness about disposable plastic pollution, Abu Dhabi’s Jumeirah at Saadiyat Island Resort will be hosting a swimming competition — Swim for clean seas.
Read more
22 Oct 2012
Our management team is all for replying to Trip advisor, but once, following a very nasty comment guest comment which sounded like a scam, Trip advisor never published the reply from our side. And it was impossible to get in touch with anyone from the website. Do you have any tips concerning this issue?
6 Aug 2014
Hello there! My sincere apologies, but I only saw your comment today - there's sadly no automatic notification for comments on online articles. For the benefit of colleagues in similar situations: It's very rare for TripAdvisor not to publish management replies and / or not even to give you a reason why they didn't publish it. Also, if there are any signs of scams / blackmail attempts, hoteliers should use TripAdvisor's build-in reporting tool and either pro-actively report the matter or flag the review(s) in question. If you're a TripAdvisor business listing client, your first port of call in your situation will probably be your TripAdvisor account manager. If you're not a business listing client and TripAdvisor does not respond to you, try the owner's forum (link in the management centre) or file an official take down notice. Best of luck! Martin