Hotelier Middle East - HotelierMiddleEast.com

Kempinski says on target for record year

Posted by: Profit at any price?
14 Dec 2012
Interesting to hear that it has been such a great year for Kempinski. Of course, there is often a price to profit and it is a shame that the drive for profit can out weigh normal human decency. After going to the Kempinski managed Emirates Palace Hotel for a weekend break with her husband and stepson, Natalie opened the door to the wardrobe in her hotel room to put shoes in the bottom. A loose wooden panel high up in the top of the wardrobe that should have been fitted to cover the audio visual unit fell, hitting her on the front of the head, this panel was so high up above the wardobe, Natalie would have needed a ladder to reach it and a key to open it. It was also set back, therefore, hit her on her temporal lobe (the front part of her head) A member of the hotel?s staff found Natalie unconscious in the room. Rather than call an ambulance, the hotel?s duty manager took her to hospital by car. The Hotel have never denied the accident took place. It immediately became clear that Natalie was very unwell. With no prior history of such problems, she also began to suffer from horrendous seizures and was suffering from the horrendous effects of a major concussion and was, therefore, incapacitated for months and months. The Emirates Palace Hotel referred the family to its insurance company. After talks with the company broke down, the family was faced with the hotel?s lawyers. Forced to take their case to court, a full two years after the accident, the family is still fighting for justice now ? four years on. Natalie was a Regional Director in a Global firm at the time of the accident, with an incredible career and future ahead of her with her future husband by her side. Natalie suffers from Post Traumatic Intractable Refractory Epilepsy and Traumatic Brain Injury. Her seizures cause her to collapse suddenly and she has frequently sustained serious injuries during these seizures, including broken bones and fractures. Natalie has been in five comas and on ventilators, had blood clots in her lung and leg, extreme blood toxicity, paralysis, temporary loss of sight, massive hair loss, severe debilitating headaches, temporary loss of speech, confusion, permanent memory loss, insomnia, constant infections due to suppressed immunity and over 20 stays in intensive care. Natalie has lost her career, her independence and has had over 45 admissions to hospitals over the last 4 years many via emergency. After four years of battling quietly, afraid of prejudicing Natalie?s position with the hotel and its insurance company, the family has finally broken its silence and welcomes public support for Natalie. It remains the family?s hope that Emirates Palace Hotel does what it should have done in the first place ? admit liability for the accident and help Natalie before it?s too late. Doctors have told Natalie if she has another large seizure she could die. Surely after such a successful year, it is possible to offer the help to a young woman and her family that they so desperately need? Or is profit more important?




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