Hotelier Middle East - HotelierMiddleEast.com

Citymax's employee engagement drive bears fruit

Posted by: BillFotsch
22 Mar 2016
I wonder if Citymax's employee engagement is due in part to economic transparency. Treating employees like adults, involving them in the economics of the business, helping them to think and act like business partners, consistently drives profitable growth. The information engages their minds, and the trust engages their hearts. For 20+ years, clients of mine have consistently improved profits and the lives of the employees who drive those profits. Often referred to as Open-Book Management, here are a couple of articles that provide more context: https://hbr.org/2015/12/treat-employees-like-business-owners http://www.forbes.com/sites/fotschcase/2015/07/20/introducing-a-blog-about-companies-that-engage-their-employees-by-opening-the-books/ Here are two short client videos that demonstrate employee engagement in a large company and a small one. Judge for yourself: Carlson Travel call center video: https://www.youtube.com/watch?v=-RJAEHPOxPQ Anthony Wilder Design Build video: https://www.youtube.com/watch?v=ev9JBmjjeCU More information is available at www.openbookcoaching.com
Posted by: Mark Norfolk
1 Jun 2016
It is great to see what can happen when you involve your team in business decisions, allow them the autonomy to help customers make informed buying decisions, and ultimately treat them like PARTNERS. This is a wonderfully effective way to help your teams reach their true potential. Well done Citymax Hotels! Mark Norfolk fpg www.frontlinepg.com




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