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21 Oct 2009
Great article, I enjoyed reading that Marriott director Kevin Wills is forwarding the concept of looking after your fellow employees too which in turn fosters an ongoing commitment to looking after guests. We are all people and should treat everyone we meet with the same care and courtesy, not just switch it on for guests. I have written on this extensively on my pages at www service-superstars .blogspot . com Well done again Hotlier Middle East. Dean Sanders